cancellation and refund

Cancellation by the applicant

Applicants whose order form has been accepted by EADV cannot cancel and all agreed amounts remain due and payable. Under exceptional circumstances represented in writing by the Applicant to EADV, EADV may at EADV’s sole discretion, without being obliged, release the Applicant. The cancellation can be requested until Thursday, 01 July 2021 only.

All cancellations must be notified in writing (by email only) to the Registration Department ( /


Cancellations received within the deadline (01 July 2021) and approved by EADV will be refunded according to the method of payment chosen at registration.

Refund via bank transfer:

  • The country in which the participant lives (or in which the company performing the registration is located) must be the same as where the bank is located.
  • In case the refund is not accepted by the bank, all bank charges are at the expense of the participant (or of the company registering the participant).

Refund by credit card:

  • Will be performed exclusively on the Credit Card used to settle the online payment.

Important information about refunds:

  • All refunds are processed within 2 months after the end of the event.
  • No refunds for unattended meetings or early termination of the attendance by the Applicant can be processed.
  • In case of double payment, refund requests must be accompanied by valid proof of such circumstances.
  • Participants submitting and paying their registration incorrectly are not entitled to reimbursement. For example, participants registering as Non-Members and (at a later stage) becoming EADV Members will not receive a reimbursement of the difference between the two fees. Nor if, despite being active EADV Members, they create a new profile and register themselves as Non-Members. This rule applies also to Third-Parties/Group Leaders processing the registration for their delegates incorrectly. Please double check with your delegate that the email address provided to you is the one linked to EADV Membership.
  • Group Leaders purchasing an incorrect number of tickets, selecting and paying a wrong ticket type or processing double registrations are not entitled to reimbursement.
name change

Name Changes for Individual & Third-Party


  • The cost of a Name Change is EUR 30.
  • Name Changes are possible until Wednesday, 15 September 2021 only (23:59 CEST). Therefore, no Name Change requests are accepted after the mentioned date.
  • Name Changes can be requested by the Registration Owner only.
  • Name Changes might be processed for the 25% of the participants registered under the Owner Account only. Please send an email to
  • Name Changes should be done between delegates of the same registration category. For example, if an EADV Member is substituted by a Non-Member, the difference in registration fee must be paid, however, if an EADV Member replaces a Non-Member, the registration fee is not refunded. This applies to all categories.


Name Changes for Groups


  • Name Changes can be requested for the 25% of the tickets purchased and already assigned to a participant.
  • Name Changes must be done between delegates of the same registration category.
  • Ticket distribution can be managed personally by the Group Leader:
    • Before the deadline, Group Leaders are able to modify the DISTRIBUTION of the tickets CONTINGENT by theirselves.
    • After the deadline, tickets already DISTRIBUTED cannot be re-DISTRIBUTED by the Group Leader. Therefore, after the deadline, please contact for any Name Change requests. Only the 25% of the DISTRIBUTED tickets can be re-DISTRIBUTED.
  • Name Changes are possible until Wednesday, 15 September 2021 only (23:59 CEST). Therefore, no Name Change requests are accepted after the mentioned date.
important notes
  • Individual and Third-Party registrations are confirmed only upon valid online registration and receipt of full payment. Group registrations are confirmed only when the attendee list has been filled in online and full payment has been received.
  • To ensure the desired registration fee, payment and all mandatory documents (such as Proof of Status, copy of passport, medical license, etc.) must be received by the published deadline.
  • Unpaid orders are cancelled without further notification once the deadline has passed. Group orders not paid by the relevant deadline will be cancelled. As a consequence, already distributed tickets will be removed.
  • Once an invoice is emitted, there is no possibility to apply any change to it any longer.
  • A handling fee of EUR 20 is charged for any administrative change or update in the registration.
  • If any difficulties do arise during the event, all requests/discrepancies should be notified by email to or after the event closure; decisions will be made and communicated 2 months thereafter.
  • Any specific requests concerning Group registration will not be discussed during the event for any purpose.
  • EUR 20 will be charged to the participant for the change of status from “Non-Healthcare Professional” to “Healthcare professional” (and vice versa) from 15 September 2021 onwards.
  • Participant type change requests are not considered during the event. For example, the INDUSTRY PARTICIPANT category cannot be replaced by a DELEGATE one (and vice versa). This rule also applies to Third-Party/Group registrations processed incorrectly.

These general policies are part of the registration Terms of Use published on this website, which are to be considered the legal basis for all registrations. Verbal agreements are not binding, unless confirmed in writing.

aifa applications

Official Italian Agency for AIFA Procedure

Any Italian pharmaceutical company supporting or participating in a congress abroad is subjected to an authorization by AIFA (Italian Drug Agency), according to an Italian Government Decree (Decreto Legislativo 219/06 – art. 124).

The request of authorization must be submitted within 60 days before the starting date of the event. The appointed agency to collect all applications from pharmaceutical companies and file them with the AIFA is:

AIM Group International – AIM Education S.r.l.

Cristina Ghidoli

Via G. Ripamonti, 129
20141 Milan, Italy
Tel. +39 02 56601.1
FAX +39 02-70048585


use of data - authorization

The data made available through the online registration system are gathered and treated by the EADV in compliance with the Swiss regulation on data protection, in particular in compliance with Sec. 4 of the Swiss Federal Law of June 19, 1992 on Data Protection. All data are treated by the EADV only for organizational purposes, in particular for the registration to Events as well as for the monitoring of credits for the Continuing Medical Education of the participants.

By entering the EADV Event venue or platform a delegate’s name, the name of the institute or company the delegate works for or represents as well as the HCP status will be visible to other participants. During the EADV Events you have the right to transfer the data collected by the EADV to another controller (“Exhibitor”). It might happen through direct request, booth visit or other means.

Each participant shall consider that by accepting, the participant gives authorization to the EADV to transfer the data of the participant to the Exhibitor.

The EADV makes this process possible but does not take any responsibility for what happens with the data after it is being transferred to the Exhibitor. We advise to make sure that the Exhibitor presents a Privacy Policy. It might occur that purposes described by the Exhibitor might include the promotion of pharmaceutical products and similar.

terms and conditions

For more information please read our Terms and Conditions


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European Academy
of Dermatology and Venereology

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